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Sightseer
Posts: 1

Water leaking after first use for super suit and normal camera lens cover

First use of the gopro 5 with the Super suit leaked to the camera lens cover that has screws. Also with use with the normal lens cover in the water it leaked to the lens as well, keep in mind mind this is my first water use for the camera.
Sightseer
Posts: 2

Re: Water leaking after first use for super suit and normal camera lens cover

[ Edited ]

I actually also got a leak, but it was on the battery compartment without the super suit. I made sure I closed all the lids before I got on the 3-2ft pool. I'm still waiting for a response for the email I sent. It was on a Gopro hero 5 Black

GoPro Community Manager
Posts: 5,853

Re: Water leaking after first use for super suit and normal camera lens cover

@mohamede37 - If you are seeing leaks in your housing, please reach out to our Support team at https://gopro.com/help/PKBContactus and we'll troubleshoot this with you.

 

Thanks,

Jeff

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Sightseer
Posts: 2

Re: Water leaking after first use for super suit and normal camera lens cover

I already did. I'm waiting for response. (I leaked without the supersuit. It entered the battery compartment, lids were closed properly. I'm typing here because is the most similar topic.)