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Tourist
Posts: 5

Water leaked

Hi gopro, i had my hero black5 for amost a year. And been using it with waterprof case/ dome everytime i use it. And never used it bare since i got it though i know that its waterprof without a case. There was 1 time i broke my dome underwater and water leaked into my dome but i didnt mind the camera since i knew that its water prof and water level is just chest high . Then the moment i checked it sea waterleaked inside my camera it goes to it front and back Screen. What should i do? I can say that all the camera door was locked properly because the case where i put it in the camera wont perfectly fit if there is any camera door that is not properly locked in place. I tried to go back to the store where i bought it but thy reffer me to you instead. Please help . I bought it last sept 2017
Adventurer
Posts: 8,953

Re: Water leaked

There are many folks here like yourself that ask thesame question and off they go when they find out waht to do.....   call 855-635-3578 and follow the prompts  if outside of  U.S.A. look up a regional office.

 

gopro will be more then happy to help you out, you have a warranty  that will expire in 45 days.  so do not wait for   aforum team member  to direct you to  thecontact us page that looks like this?

 

contact us.png

Tourist
Posts: 5

Re: Water leaked

Can you please help me lookup for Manila, Philipppines’s regional office? I will really appreciate it. Thankyou
Adventurer
Posts: 8,953

Re: Water leaked

that you are going to use the chat option as  your town is not on the list. sounded like you knew that one.

Tourist
Posts: 5

Re: Water leaked

So what should i do? How can i reach someone who can help me out?
Adventurer
Posts: 8,953

Re: Water leaked

CHAT with support good luck

Tourist
Posts: 5

Re: Water leaked

Thankyou
Adventurer
Posts: 8,953

Re: Water leaked

this is theirr time picphonics style

 

chat.png