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Tourist
Posts: 7

Re: Water leaked

I had this exact same issue with my Hero5.  I used it 2-3 times in swimming pools and splashing around in some waves and it was fine.  Then, I took it on a trip to Mexico.  Day one of my vacation I was snorkeling in 10' of water and the thing totally leaked and was ruined.  Funny thing is, I had the dive housing, which I opted not to use for a day at the beach, and probably would have prevented the leaking problem.  After my initial calls, however, Gopro did send me a replacement camera and the agent I've been dealing with has been helpful in that regard.  She has also been encouraging me to use the camera underwater (which is why I bought it), but I am apprehensive based on my previous experience and Gorpro's now (apparent) reluctance to send replacements.  

For Jeff and the Gopro people who monitor/moderate these forums:  Please think about what you are telling your consumers regarding this issue, and consider the consumer perspective.  I was initially told that the water damage was not covered because Gopro cannot ensure that the camera doors were closed properly and therefore the damage might have been caused by operator error.  Please, consider the possibility that this is insulting to the intelligence of the average user.  We all know that those doors close with a positive "click" and it is very obvious when this is not done properly.  Furthermore, the suggestion that the average user is so incompetent as to not be able to close a simple door is insulting.  Many Gorpo users are experienced and technically savvy, and to imply that this is somehow their fault is giving your consumers very llittle credit.  There are a lot of people here who are having these issues, and it seems that Gorpro is doing their best to put the blame on the consumer, rather than face the possibility that there is something wrong with their product.  Very disappointing.

Sightseer
Posts: 1

Re: Water leaked

Hello im from the philippines we bought hero5 black because it says waterproof and we are preparing for the children vacation. We tried first in our pool but of course before we dip it, we made sure all doors are closed. After few minutes i saw lines in the screen and touchscreen no longer functional. Now the gopro is totally wasted. We bought the unit in Saudi arabia. What are my options? Pls assist im too much stress because the price is not that cheap. I hardworked for that money.
Nomad
Posts: 583

Re: Water leaked

You need to get in touch with customer support! Sorry, but sounds like no other option (think you don't want to fly to Saudi Arabia asking the shop where you bought it to replace).

Sightseer
Posts: 1

Re: Water leaked

Do not buy GoPro for scuba diving!

You will be at risk of loosing several hundreed dollars.

I purchased GoPro 4 Black Edition 2 years 4 months ago.

But it was used only 6 or 7 times, during holidays since then.

It was OK for snorkelling. The last month I took it for scuba diving.

The case "rated" for 40 meters, filled with water at about 8-10 meters. 

The camera is dead now. All expensive genuine accessories is now just a pile of useless junk.

GoPro support suggested a 20% discount to buy a new one.

The same discount you can from several online retailers.  

Without previously loosing almost AUD $800 on the previous faulty unit with accessories.

And spending more time and money on posting it back to the company.

GoPro support blamed the rust in the push buttons and just walked away.

This is hmm.. how to say politely, may not be true.

From what I can see on the web, many people have the same water leak issue.

With both GoPro 4 and the new GoPro 5.

Save your money, check Olimpus TG Tracker or something else.

 

Tourist
Posts: 3

Re: Water leaked

My Gopro hero5 session was being used in the pool today, the SD, door popped open, whilst nobody was touching it, it was in the GoPro housing? Now has complete water damage, it's only 3months old and been used a handful of times. What support will GoPro offer, as it's my sons camera he received for Christmas and he is devastated.
Tourist
Posts: 3

Re: Water leaked

It's a hero5 session by the way
Sightseer
Posts: 2

Re: Water leaked

Same issue with a GoPro Hero5 Session. Used it for a few days around the pool on vacation. On the third or fourth day it stopped working - I assumed it was a battery issue. On the plane I decided to go through the footage, opened the latch and water comes out. Never once was was the latch opened while we were in the pool. Very disappointing.

Tourist
Posts: 1

Re: Water leaked

i feel cheated by gopro,

Hero 5 black claim to be water proof, but only use in the water park lees then 1meter  and it cause water damage.

whole unit was covered properly both door, yet water enter the unit.

 

contacted the customer support, after chat with the customer service, and email was repied.

end up the repied was water damage was not covered under warranty.

 

and yet offer me to buy the new one with some discount...

 

what is this?

 

if the unit unable to stand for water should annouce it and not cheat...

 

first time use gopro and will be the last time...