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Tourist
Posts: 6
Accepted Solution

Water leak

Hi good day!
I have go pro hero black 2018 i bought in jeddah last july 2017 and i experienced water leak. After the incident happens i brought the item in nearest repair. It possible included in my warranty period. For your assistance what do i need to do. Thanks

Accepted Solutions
Tourist
Posts: 6

Re: Water leak

Hi sir serial number C3321324658944

View solution in original post


All Replies
GoPro
Posts: 6,029

Re: Water leak

 

Hi @sanrio

 

So long as all camera doors are closed, the HERO(2018) is waterproof down to 10m (33ft) without a housing. 

Our Support Team should be able to look into this.

Please have your camera's serial number and proof of purchase ready.

https://gopro.com/help/ContactUs

 

Thanks!
Ej

Tourist
Posts: 6

Re: Water leak

Hi sir serial number C3321324658944
Tourist
Posts: 6

Re: Water leak

Hi sir just inform what i need to do. If it is possible for replacement because still under warranty but the said item bring already to other repair shop and they open it. Thanks for you consideration.