Water leak damage hero 6 [ New ]

[noblebeach05560]

First time i tried to take photos and videos underwater in coron, palawan, philippines using gopro hero6 then suddenly the unit shut down.. i can't turn it on but there's still a blinking red then i immediately take off the battery for safety purpose.
Now i need after sales warranty for my hero 6 i purchased this unit on date 28 june 2018

[aragon1006]

Hi @noblebeach05560

I am sorry to hear about what happened with your camera. What was the last activity with the camera, did you use if for snorkeling or scuba diving?

We would like to look into what happened. Please coordinate with our Support Team regarding this. As each incident is treated uniquely, they may ask you for pictures of the camera and/or mount that was used and other additional information to help us determine what we can do to extend our help. https://gopro.com/help/ContactUs

Regards,

Ej

[noblebeach05560]

Hi Ej,

I just used my unit for snorkeling.. I haven't tried any scuba diving activities..

[aragon1006]

Hi @noblebeach05560

I see. By the way, you may try to turn the camera on. PLEASE make sure that the camera and the battery are completely dry before doing so.

As suggested, do contact our Support Team to help you on your camera.

Thanks!

Ej

[noblebeach05560]

Hi Ej,

I inserted the battery and it only flashes the red lights on both front and back of the unit. No response on any buttons.

[jayr3438]

Hi @noblebeach05560, 

It would be best to contact GoPro Customer Support.

They can assist you with that.

Best Regards,

-Jay 

[pushpar838]

@noblebeacho5560
Wat happen to ur GoPro now. My GoPro also had a leak in swimming pool