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07-12-2018 01:49 AM
Water leak damage hero 6
[ New ]Now i need after sales warranty for my hero 6 i purchased this unit on date 28 june 2018
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07-12-2018 10:37 AM
Re: Water leak damage hero 6
[ New ]
I am sorry to hear about what happened with your camera. What was the last activity with the camera, did you use if for snorkeling or scuba diving?
We would like to look into what happened. Please coordinate with our Support Team regarding this. As each incident is treated uniquely, they may ask you for pictures of the camera and/or mount that was used and other additional information to help us determine what we can do to extend our help. https://gopro.com/help/ContactUs
Regards,
Ej
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07-12-2018 03:36 PM
Re: Water leak damage hero 6
[ New ]I just used my unit for snorkeling.. I haven't tried any scuba diving activities..
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07-12-2018 03:53 PM
Re: Water leak damage hero 6
[ New ]
I see. By the way, you may try to turn the camera on. PLEASE make sure that the camera and the battery are completely dry before doing so.
As suggested, do contact our Support Team to help you on your camera.
Thanks!
Ej
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07-12-2018 04:03 PM
Re: Water leak damage hero 6
[ New ]I inserted the battery and it only flashes the red lights on both front and back of the unit. No response on any buttons.
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07-12-2018 04:17 PM
Re: Water leak damage hero 6
[ New ]
Hi @noblebeach05560,
It would be best to contact GoPro Customer Support.
They can assist you with that.
Best Regards,
-Jay
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09-23-2018 05:37 AM
Re: Water leak damage hero 6
[ New ]Wat happen to ur GoPro now. My GoPro also had a leak in swimming pool