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Tourist
Posts: 3

Water leak damage hero 6

First time i tried to take photos and videos underwater in coron, palawan, philippines using gopro hero6 then suddenly the unit shut down.. i can't turn it on but there's still a blinking red then i immediately take off the battery for safety purpose.
Now i need after sales warranty for my hero 6 i purchased this unit on date 28 june 2018
Highlighted
GoPro
Posts: 8,889

Re: Water leak damage hero 6

 

Hi @noblebeach05560

 

I am sorry to hear about what happened with your camera. What was the last activity with the camera, did you use if for snorkeling or scuba diving?

 

We would like to look into what happened. Please coordinate with our Support Team regarding this. As each incident is treated uniquely, they may ask you for pictures of the camera and/or mount that was used and other additional information to help us determine what we can do to extend our help. https://gopro.com/help/ContactUs

 

Regards,

Ej

 

 

 

 

Tourist
Posts: 3

Re: Water leak damage hero 6

Hi Ej,

I just used my unit for snorkeling.. I haven't tried any scuba diving activities..
GoPro
Posts: 8,889

Re: Water leak damage hero 6

 

Hi @noblebeach05560

 

I see. By the way, you may try to turn the camera on. PLEASE make sure that the camera and the battery are completely dry before doing so.

 

As suggested, do contact our Support Team to help you on your camera.

 

 

Thanks!

Ej

 

 

 

 

Tourist
Posts: 3

Re: Water leak damage hero 6

Hi Ej,

I inserted the battery and it only flashes the red lights on both front and back of the unit. No response on any buttons.
GoPro
Posts: 3,505

Re: Water leak damage hero 6

 

Hi @noblebeach05560

 

It would be best to contact GoPro Customer Support.

They can assist you with that.

 

Best Regards,

-Jay 

 

Sightseer
Posts: 1

Re: Water leak damage hero 6

@noblebeacho5560
Wat happen to ur GoPro now. My GoPro also had a leak in swimming pool