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Reply
Tourist
Posts: 5
Accepted Solution

Water is Getting into my GoPro Hero 5 Black

Hi, I am havin g a little problem with my GoPro Hero 5 Black, as a little water (drops) keeps getting into the frontal display of the camera. Not the mani display, but the frontal display.  The camera is working perfectly but I am concerned that once I use too much under water, in swimming pools this will get worse and may demage the entire camera. What should I do?

DSC_0261.JPG

Accepted Solutions
Highlighted
Nomad
Posts: 279

Re: Water is Getting into my GoPro Hero 5 Black

Hello,

 

Way too many GoPros have this problem where water gets under the front LCD. There isn't anything you can do apart from replacing it.

 

Again, contact support who will help file a RMA with you.

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All Replies
Adventurer
Posts: 9,717

Re: Water is Getting into my GoPro Hero 5 Black

Are you going to contact support and get this replaced?

Highlighted
Nomad
Posts: 279

Re: Water is Getting into my GoPro Hero 5 Black

Hello,

 

Way too many GoPros have this problem where water gets under the front LCD. There isn't anything you can do apart from replacing it.

 

Again, contact support who will help file a RMA with you.

Tourist
Posts: 5

Re: Water is Getting into my GoPro Hero 5 Black

Actually, a while after using it under water, and letting ot dry for a while the screen gets back the way it was. But I am afraid if Go to a beach, where I am planning a trip to Cancun for example, and I would use it a lot under water that this problem would get worst and damage the camera. The problem is that I bought in Brazil and don't know how is the support down here. But I will try and contact them anyways.

Tourist
Posts: 5

Re: Water is Getting into my GoPro Hero 5 Black

do any of you know how to contact support from this site? Maybe even the support from the US will help me get in contact with the support down here. thank sin advance.

Adventurer
Posts: 9,717

Re: Water is Getting into my GoPro Hero 5 Black

support/ chat/  

Tourist
Posts: 7

Re: Water is Getting into my GoPro Hero 5 Black

I would not keep using a camera that had water in it.  This is a very complex peice of electrical gear and while tough on the outside, it does not take well to water intrusion.  Take it from me, a guy who had his Hero5 leak salt water on day 1 of a 7 day Cozumel trip, you don't want to have a week's worth of vacation photos and videos missed/not taken because of water intrusion.  I would get it fixed ASAP.  Of course you'll probably end up with a refurbished one like I did...

Tourist
Posts: 5

Re: Water is Getting into my GoPro Hero 5 Black

Hey I have contacted GoPro and it looks like they will replace the camera. They have sent the RMA number saying that the camera has been processed. I will keep you posted. Thanks for the help.