Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-215235%22%20slang%3D%22en-US%22%3EWater%20inside%20the%20small%20screen%20%2B%20doesn%E2%80%99t%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-215235%22%20slang%3D%22en-US%22%3EHello%20GoPro%20Community%2C%3CBR%20%2F%3ESo%20today%20I%20swam%20with%20my%20my%20gopro%20and%20when%20I%20came%20home%2C%20I%20noticed%20a%20lil%20water%20inside%20the%20small%20screen!%20After%20that%2C%20I.%20still%20managed%20to%20transfer%20all%20my%20photos%20thatbI%20captured%20but%20then%20after%20I%20turned%20off%20and%20took%20off%20%26amp%3B%20on%20the%20battery%2C%20it%20stopped%20working!!%20From%20now%20It%20won%E2%80%99t%20turn%20on...%20I%20put%20in%20to%20bowl%20of%20rice%20lol...%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-215235%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-215306%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20inside%20the%20small%20screen%20%2B%20doesn%E2%80%99t%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-215306%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F69418%22%20target%3D%22_blank%22%3E%40bumanglag%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EGood%20to%20hear%20that%20the%20files%20are%20fine.%3C%2FP%3E%0A%0A%3CP%3EIt's%20not%20really%20ideal%20to%20put%20the%20camera%20in%20rice%20if%20it%20was%20used%20with%20salt%20water.%20As%20salt%20residues%20builds%20up.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EWhile%20water%20damaged%20cameras%20are%20usually%20not%20covered%20by%20the%20standard%20warranty%2C%20we%20still%20want%20to%20look%20into%20what%20happened.%20Please%20coordinate%20with%20our%20Support%20Team%20regarding%20this.%3C%2FP%3E%0A%0A%3CP%3EAs%20each%20incident%20is%20treated%20uniquely%2C%20they%20may%20ask%20you%20for%20pictures%20of%20the%20camera%20and%2For%20mount%20that%20was%20used%20and%20other%20additional%20information%20to%20help%20us%20determine%20what%20we%20can%20do%20to%20extend%20our%20help.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3CBR%20%2F%3E%20%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-215309%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20inside%20the%20small%20screen%20%2B%20doesn%E2%80%99t%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-215309%22%20slang%3D%22en-US%22%3EI%20used%20their%20new%20product%20Sleeve%20%2B%20Lanyard%20on%20my%20GoPro%20Hero%205%20Black.%20I%E2%80%99ll%20try%20to%20contact%20them%20on%20Monday%20because%20weekends%20chat%20is%20closed.%20There%E2%80%99s%20another%20problem%2C%20I%20bought%20this%20gopro%20last%20year%20even%20though%20doesn%E2%80%99t%20have%201%20year%20of%20use%20yet%20and%20I%20think%20I%20don%E2%80%99t%20have%20the%20receipt%20anymore.%3CBR%20%2F%3EThanks%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-215319%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20inside%20the%20small%20screen%20%2B%20doesn%E2%80%99t%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-215319%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F69418%22%20target%3D%22_blank%22%3E%40bumanglag%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EOur%20Support%20Team%20is%20available%20even%20on%20weekends.%3C%2FP%3E%0A%0A%3CP%3EPlease%20take%20note%20of%20their%20opening%20hours%20listed%20here%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERegards%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-215331%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20inside%20the%20small%20screen%20%2B%20doesn%E2%80%99t%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-215331%22%20slang%3D%22en-US%22%3EAt%20this%20moment%20everyone%20is%20busy!%20I%E2%80%99ll%20try%20later%20or%20tomorrow%20then.%3CBR%20%2F%3EThank%20you%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-215341%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20inside%20the%20small%20screen%20%2B%20doesn%E2%80%99t%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-215341%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F69418%22%20target%3D%22_blank%22%3E%40bumanglag%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESure.%20Please%20reach%20out%20to%20them%20at%20your%20most%20convenient%20time.%3C%2FP%3E%0A%0A%3CP%3EFeel%20free%20to%20post%20back%20for%20updates.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-215790%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20inside%20the%20small%20screen%20%2B%20doesn%E2%80%99t%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-215790%22%20slang%3D%22en-US%22%3EHello%2C%3CBR%20%2F%3ESo%20today%20I%20tried%20again%20and%20it%20starts%20working!%20But%20the%20front%20small%20screen%20ain%E2%80%99t%20showing%20anything!%20Besides%20that%20everything%20is%20fine.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-215859%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20inside%20the%20small%20screen%20%2B%20doesn%E2%80%99t%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-215859%22%20slang%3D%22en-US%22%3E%3CP%3EGood%20to%20now%20that%20the%20camera%20is%20working%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F69418%22%20target%3D%22_blank%22%3E%40bumanglag%3C%2FA%3E%20.%20Although%20that%20is%20the%20case%2C%20it%20would%20still%20be%20best%20to%20get%20in%20touch%20with%20Support.%20We%20do%20not%20want%20you%20to%20not%20be%20able%20to%20maximize%20the%20features%20and%20functions%20of%20your%20camera%20by%20not%20getting%20the%20front%20display%20screen.%20You%20can%20connect%20with%20Support%20via%20phone%20or%20chat.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-216245%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20inside%20the%20small%20screen%20%2B%20doesn%E2%80%99t%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-216245%22%20slang%3D%22en-US%22%3EHi%2C%3CBR%20%2F%3EIt%E2%80%99s%20so%20hard%20to%20contact%20the%20customer%20support%20every%20time%20I%20try%20I%20got%20%E2%80%9CSorry%2C%20all%20agents%20are%20helping%20other%20customers%20right%20now.%20Please%20try%20again%20later.%E2%80%9D%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-216274%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20inside%20the%20small%20screen%20%2B%20doesn%E2%80%99t%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-216274%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20that%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F69418%22%20target%3D%22_blank%22%3E%40bumanglag%3C%2FA%3E.%20Which%20number%20have%20you%20tried%20contacting%3F%20And%20which%20contact%20options%20did%20you%20choose%3F%20Were%20you%20calling%20during%20the%20specified%20operating%20hours%3F%20Support%20actually%20has%20availability%20at%20this%20time.%20See%20if%20you%20will%20be%20able%20to%20connect%20through%20chat.%20Let%20us%20know%20how%20it%20goes.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-216279%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20inside%20the%20small%20screen%20%2B%20doesn%E2%80%99t%20turn%20off%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-216279%22%20slang%3D%22en-US%22%3EActually%20I%E2%80%99ve%20been%20trying%20to%20contact%20them%20via%20chat%20on%20GoPro%20France(8am%20-%205pm)%20I%20will%20try%20again.%3CBR%20%2F%3EThanks%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 9

Re: Water inside the small screen + doesn’t turn off

Hello,
So I’ve been chatting with GoPro support and they will repair/replace my GoPro. It’s really a good news! Can’t wait to get it back and taking more new photos!! 🤙
Highlighted
GoPro
Posts: 8,312

Re: Water inside the small screen + doesn’t turn off

Thank you for the update, @bumanglag. Excited for you to get the replacement so you can continue your adventures. Stay stoked!