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Posts: 1

Water inside my Hero5

When I was using my Hero5 inside the water it suddenly didn't work anymore, after that I removed the battery and I saw water inside the Hero 5. I want your support because it is a waterproof equipment. 

Posts: 3,680

Re: Water inside my Hero5

@loyalcliff71833, this is definitely not an experience that we would like you to have. So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing.  


We want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them by phone or chat through HERE