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Tourist
Posts: 4

Water inside lens

[ New ]

I have a brand new Go pro7 black with waterproof housing.   After only 4 dives  the deepest to 23m  housing leaks and water inside the lens  making photos and video blurred.   Really unhappy.  I am a GoPro plus member can I get a replacement camera fre of charge.  So much for waterproof.  This is the 2nd housing that has leaked. The first killed my GoPro 4.  

GoPro
Posts: 6,097

Re: Water inside lens

[ New ]

Sorry to know that @gmac63

 

It would be best to contact GoPro Customer Support via phone or chat. 

They can help you with that. 

 

 

Regards,

-Jay

Tourist
Posts: 4

Re: Water inside lens

[ New ]

Haha I wish I could their chat and customer support which is supposed to be 24/7 is 'closed' or busy try again later.  Totally fed up with hype and bull  and no real substance.   Even given a badge by go pro for writing in this forum.  Do they think I am a bloody 7 year old.    Fuming   Dived today with Eagle rays , sharks and turtles nothing to film it with. Grrrr. 

Explorer
Posts: 13,028

Re: Water inside lens

[ New ]
You have GoPro Plus? if you do, then yes, support via chat is available 24/7. If you are a GoPro Plus subscriber and still having difficulty with chat (make sure you fill out the form using the same email address that is associated with your GoPro Plus account), then change your location (top right on web page) to US English and try again.
Tourist
Posts: 4

Re: Water inside lens

[ New ]

Yep tried and failed. Third day in a row trying to have a conversation and sort this issue Getting nowhere fast.  

GoPro
Posts: 23,053

Re: Water inside lens

[ New ]

Hi @gmac63

 


The chat and phone option should work.
Please make sure that the network you are using allows calls to toll free numbers.
When initiating a chat session, try selecting US-English.
You should be able to get through.

 

Thanks!

Ej