02-06-2019 06:52 AM
02-06-2019 08:28 AM - edited 02-06-2019 11:25 AM
So long as all camera doors are closed, the HERO7 cameras are waterproof down to 10m (33ft) without a housing.
You may try this: ensure that the camera is in a dry, clean area. Leave the side door open to allow air to circulate through the camera. If possible, allow the unit to dry in an air conditioned and/or low humidity environment (<50% humidity) until signs of fogging have dissipated.
You may also reach out to our Support Team for assistance.
02-10-2019 10:52 AM
I had a similar problem today with my gopro7 silver.
Today I went up in the mountain and as the temperature dropped down my camera started having some condensation that spoiled most of my videos. I found it hard to understand because my camera was bought 20 days ago and never got wet. What can be the reason for this? And how can I solve it?
02-10-2019 12:25 PM
Good luck my friend.
02-16-2019 02:31 PM
If it's just condensation make sure to bring desiccant silica gel and put it beside your camera.
The camera heats up and it reacts to the temperature, if it's cold you will encounter fogging or condensation.
02-16-2019 10:59 PM
Maybe try taking the lens cover off? It is removable. You could try reassembling after it dries out in a dessicated atmosphere, which should not leave any moisture stuck under the lens cover. Good luck!
02-17-2019 06:46 AM
02-17-2019 12:46 PM
Oh really? That's an interesting design choice. In that case yes the only option you have is to place the entire camera in a bag of dessicant. In the future you might want to dry the camera out after opening the charging door in a humid environment.