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Posts: 1

Water inside hero 7 white

3 days ago I purchased hero 7 whites for my son and daughter. Today my son took his snorkeling with him and thought he got some great pictures.. only to discover water inside his case and lens when he got home. He is a careful 18 year old, and we can’t figure out how water got in it... my daughter is now afraid to use hers, which means they’ll miss out using them on this trip, which was the whole reason to buy them. What can be done...
Posts: 8,969

Re: Water inside hero 7 white

Sorry to hear about the experience, @greendusk34348. This is definitely not one that we would like you (or your children) have. It would be best to determine what may have caused water intrusion into the camera so we know what needs to be done next. In this case, please contact our Support team at and provide them your camera information, as well as photos/videos showing the issue. You may reach the team by phone or chat. Best regards!