06-06-2019 12:08 AM
Water inside gopro 7 black in snorkeling[ New ]
We are a french couple, doing a long travel.
We bought our gopro 7 black in Bangkok, and now we are in Indonesia.
We have a problem with our gopro.
During the snorkeling (at the surface) our gopro absorbe water (suppose to be waterproof for snorkeling). And since then, the gopro doesn't work.
We bought our gopro in nobember, so we are still in warranty time. We are not coming back in France soon, and we are not coming back to Bangkok.
What can we do ? Do you know a shop where we can change (for free) our gopro in komodo or in Bali ?
Because we need our gopro for our travel and it is still in warranty.
Thank you and look forward to hearing from you.
06-06-2019 12:46 AM
Re: Water inside gopro 7 black in snorkeling[ New ]
Hello @boldspirit62. Sorry to hear about what happened to your camera. We do not have service or repair centers. It would be best to get in touch with our Support team for assistance on this matter. You may reach them by phone or chat through https://gopro.com/help/ContactUs . When you do, please have your camera details ready, as well as photos of the camera, and the proof of purchase or any similar document. Thanks!