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Sightseer
Posts: 1

Water in hero 6 "Waterproof"

Hello,

I ve been using my go pro for 2 months now and most of the time with my paddle board. And this time I ve seen a lot of water behind the camera glass just in front of the lense, making all my video look kind of foggy.

Does somebody know how I can open a support ticket for this issue?

Thanks
Adventurer
Posts: 9,958

Re: Water in hero 6 "Waterproof"

there is a lens protector sis toy know it can be removed and cleaned?

 

to open a ticket is to go to the contact us page

 

contact us.png

Explorer
Posts: 12,135

Re: Water in hero 6 "Waterproof"

BTW, the camera is waterproof with or without the lens protector.

Sometimes condensation can get inside the lens protector. Take it off, blast with AC and then put it back on.