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Tourist
Posts: 4

Water in front display in GoPro Hero 5-Black

Hi, neighbours and friends.

I have a gopro hero 5 black edition since 2 years ago now.

Today I’ve used it inside a swimming pool and when I’ve gone out of the water, I see there is a drop of water inside de front display. The camera stull works fine by now.

What should I do?

Thanks in advance

Tourist
Posts: 4

Re: Water in front display in GoPro Hero 5-Black

Well... The cam started to switch on and off randomly, so I removed the battery, AND IT WAS FULL OF WATER!!! WTF!!!! I just ordered the super suit case, but I don’t think this camera should last for just a couole of yeras... and, of course, the battery enclosure was perceftly closed!
GoPro
Posts: 2,903

Re: Water in front display in GoPro Hero 5-Black

[ Edited ]

@xusqui, sorry to hear about what happened. So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without housing. We want to look at what we can do to extend our help. Please contact our Support team by phone or chat through https://gopro.com/help/ContactUs.

Tourist
Posts: 4

Re: Water in front display in GoPro Hero 5-Black

Thanks for your answer, but when I click in the link you provided I get an Epic fail (err: 404), ehich couldn’t be more true...
Tourist
Posts: 4

Re: Water in front display in GoPro Hero 5-Black

Ok. There were weird characters at the end of the link. I have alreade visited it. Thank you!
GoPro
Posts: 2,903

Re: Water in front display in GoPro Hero 5-Black

@xusqui, sorry about that. Glad to hear that you were then able to access the link. Feel free to post back if anything else comes up. I appreciate your time and patience.