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Tourist
Posts: 9
Accepted Solution

Water in LCD. Does the Support chat even work?

I've been trying for hours and hours to get onto the support, and all it says is that they are busy, or closed... even though it says its 24/7?

Has anyone ever had any success with GoPro support?

This is pretty ridiculous haha

What do i do? 


Accepted Solutions
Explorer
Posts: 12,207

Re: Water in LCD. Does the Support chat even work?

Try the chat support and/or call first thing in the morning. 24/7 support is for GoPro Care members, which you do not appear to have. I've always had good luck getting through quickly when I call or start a chat when they open.

Phone and Chat times are,
UNITED STATES:

Hours of operation: Pacific Standard Time
Available Monday – Friday, 6:00am – 6:00pm,
Pacific Time
Available Saturday & Sunday, 7:00am – 4:00pm
Phone
(855) 635 3578 (Toll Free)
(650) 436-4001 (Alaska & Hawaii)

INTERNATIONAL: (Phone times)

Hours of operation:
Monday – Friday, local business hours

View solution in original post


All Replies
Explorer
Posts: 12,207

Re: Water in LCD. Does the Support chat even work?

Try the chat support and/or call first thing in the morning. 24/7 support is for GoPro Care members, which you do not appear to have. I've always had good luck getting through quickly when I call or start a chat when they open.

Phone and Chat times are,
UNITED STATES:

Hours of operation: Pacific Standard Time
Available Monday – Friday, 6:00am – 6:00pm,
Pacific Time
Available Saturday & Sunday, 7:00am – 4:00pm
Phone
(855) 635 3578 (Toll Free)
(650) 436-4001 (Alaska & Hawaii)

INTERNATIONAL: (Phone times)

Hours of operation:
Monday – Friday, local business hours