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Tourist
Posts: 4
Accepted Solution

Water got inside go pro

My go pro is not working properly and water has gone inside just by using in a kids pool and the camera was just immersed 10cm under water surface.

Accepted Solutions
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GoPro
Posts: 16,183

Re: Water got inside go pro

Please reach out to our Support Team by phone or chat through https://gopro.com/help/ContactUs @rockystoke63675

 

Thanks!

View solution in original post


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Tourist
Posts: 4

Re: Water got inside go pro

No service centres in kerala
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GoPro
Posts: 16,183

Re: Water got inside go pro

Hi @rockystoke63675

 

While water damaged cameras are usually not covered by the warranty,  let our Support Team take a look at what happened.

You may reach out to them by phone or chat through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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Tourist
Posts: 4

Re: Water got inside go pro

but how can a gopro gets water inside while the case is on and only used for clciking pics  just dipping 100cms into water ?

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Adventurer
Posts: 12,938

Re: Water got inside go pro

IF GoPro  inspects and determines the water did not re enter   with them the nthere will b nothing for them to do  but return the camera if they do that?  the frame is not waterproof the  camera itself is you the owner have to make certain you followed gopro steps per pdf manual.

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Explorer
Posts: 12,962

Re: Water got inside go pro

If the doors are not shut properly (including having the release button fully popped back up into place on HERO5/6/7) or if the inner gasket is damaged, loose, or dirty (even fine debris or a hair can compromise the waterproofing), then water can egress into the inner compartments. I surf in the ocean often with mine. The cameras are waterproof, but you do have to take special care, both before use in water and with proper cleaning after.
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Tourist
Posts: 4

Re: Water got inside go pro

this was how the camera was used i need feel like anything were not properly closed. it was almost air tight. so what should i do now if its water damaged as there is no service centre in india. what is my option to get it repaired or serviced ?

Photo on 26-06-19 at 8.59 AM.jpg
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GoPro
Posts: 16,183

Re: Water got inside go pro

Please reach out to our Support Team by phone or chat through https://gopro.com/help/ContactUs @rockystoke63675

 

Thanks!