02-01-2019 10:25 PM
Sorry about all those message.
I am from Chile and i am doing a trip on Thailand.
I really want to have a help to know what can I do with the cámara while my trip.
I really hope can to use it again to get videos and photo a in this experience.
I will be attentive. Until now have been dificult to contact you maybe, could I get a Spanish contact?
02-05-2019 12:15 PM
Please check this link: https://gopro.com/help/ContactUs
Make sure that you change your country or region to United States.
so that you can get a chat representative.
If you want to talk to a Spanish representative. Please click the link and check the Spanish phone number.
02-09-2019 06:01 PM
Finally I could contact with an agent, and she gove me a lot of information.
My case number is:
The possible solutions are:
I have to send my old camera and i would get one of the following benefits:
20% discount in the next buy.
100 us dollars discount in the the next buy.
Now I have 9 days more on Thailand and then 30 days on Indonesia, after that I will be living in a city in Australia, but for now I will be travelling. It is so importan for my experience get the New camera as soon as posible, please! I need your help.
After i read the gopro support solutions a sent, I got the following questions:
Who pay the shipments? (old camera and the New one).
How many days could take the shipment? (that questions it is to try to know If is possible that I will wait for it in some place of my travel).
Do you send the New camera after you recive the old one in your hands? Or if I send to you some shipment documents its ok?
I will be attentive to take de decision as soon as posible. I need my go pro again in this experience.