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Hiker
Posts: 8

Re: Water get into the battery seccion in my go pro hero 5 balck

I did, but now the system replay to me that o have to try latero becauso the support is helping another customers right now.

Highlighted
Hiker
Posts: 8

Re: Water get into the battery seccion in my go pro hero 5 balck

Sorry about all those message. 

 

I am from Chile and i am doing a trip on Thailand.

 

I really want to have a help to know what can I do with the cámara while my trip. 

 

I really hope can to use it again to get videos and photo a in this experience. 

 

I will be attentive. Until now have been dificult to contact you maybe, could I get a Spanish contact?

 

Thanks

Highlighted
GoPro
Posts: 6,097

Re: Water get into the battery seccion in my go pro hero 5 balck

 

Hi @gonzalogobet,

 

Please check this link: https://gopro.com/help/ContactUs

Make sure that you change your country or region to United States. 

so that you can get a chat representative. 

 

If you want to talk to a Spanish representative. Please click the link and check the Spanish phone number.

 

Regards,

-Jay 

Highlighted
Hiker
Posts: 8

Re: Water get into the battery seccion in my go pro hero 5 balck

Hi @graytree76514,

Finally I could contact with an agent, and she gove me a lot of information.

My case number is:

05852096

The possible solutions are:

I have to send my old camera and i would get one of the following benefits:

20% discount in the next buy.

Or

100 us dollars discount in the the next buy.

...

Now I have 9 days more on Thailand and then 30 days on Indonesia, after that I will be living in a city in Australia, but for now I will be travelling. It is so importan for my experience get the New camera as soon as posible, please! I need your help.

After i read the gopro support solutions a sent, I got the following questions:

Who pay the shipments? (old camera and the New one).

How many days could take the shipment? (that questions it is to try to know If is possible that I will wait for it in some place of my travel).

Do you send the New camera after you recive the old one in your hands? Or if I send to you some shipment documents its ok?

I will be attentive to take de decision as soon as posible. I need my go pro again in this experience.

Thanks