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Hiker
Posts: 8

Water get into the battery seccion in my go pro hero 5 balck

[ New ]
Hello, my name is Gonzalo, I am in koh phiphi, thailand, after i going to koh lanta, krabi and phuket. I am looking for authorized technical custom service to get a chemical wash to repair the camera.

Could you help me please? where can I do it?

After those places i going to bali, Indonesia.

Any help will be great. I only want to repair de camera. I followed the instructions what appears in your web site with cases like this had happen, but the camera didnt respond.

Thanks
GoPro
Posts: 21,668

Re: Water get into the battery seccion in my go pro hero 5 balck

[ New ]

 

Hi @gonzalogobet

 

I am sorry to hear about what happened.

GoPro does not have repair options.

 

With regard to your situation, it will be best to reach out to our Support Team to have a closer look on what happened with your camera.

You may reach them by phone or chat through https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

Hiker
Posts: 8

Re: Water get into the battery seccion in my go pro hero 5 balck

[ New ]
Thanks for your replay.
When I try to chat with you appears the following message:
Chat is currently unavailable for u.

What can i do?

Thanks
GoPro
Posts: 6,097

Re: Water get into the battery seccion in my go pro hero 5 balck

[ New ]

 

Hi @gonzalogobet,

 

What timezone do you follow or where are you from?

 

We'll check what's the best time to contact them.

 

Regards,

-Jay 

Hiker
Posts: 8

Re: Water get into the battery seccion in my go pro hero 5 balck

[ New ]
Hello?

Please I need your help

Hiker
Posts: 8

Re: Water get into the battery seccion in my go pro hero 5 balck

[ New ]
Thanks!

Now I am in Thailand.

I will be attentive to your replay

GoPro
Posts: 6,097

Re: Water get into the battery seccion in my go pro hero 5 balck

[ New ]

Hi @gonzalogobet,

 

You may contact our customer support team right now. 

 

You can change your country or language to English: United States and then contact our customer support team via chat.

https://gopro.com/help/ContactUs

 

Best Regards,

-Jay 

 

Hiker
Posts: 8

Re: Water get into the battery seccion in my go pro hero 5 balck

[ New ]
Hi Gray, @jayr3438

When I put into the cells the information that the system ask to me, the system replay the following mesagge:

The chat is currently unavailable for you.

Thats why I can not chat with you yet, could you help me with that please?