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Sightseer
Posts: 1

Water entered the lens area Gopro Hero 7 Silver

I bought my Hero 7 Silver a few days ago and I used it while swimming. After I came out, water was stuck in the lens area. I left it to dry for a few hours, yet the water still remains.
Explorer
Posts: 12,211

Re: Water entered the lens area Gopro Hero 7 Silver

You'll need to contact the GoPro Support Team about this https://gopro.com/help/ContactUs
Adventurer
Posts: 10,307

Re: Water entered the lens area Gopro Hero 7 Silver

seems you do not know how to  use the warranty   GoPro Support Team about this https://gopro.com/help/ContactUs

GoPro
Posts: 3,217

Re: Water entered the lens area Gopro Hero 7 Silver

@alertmesa6, sorry to hear about what happened. This is definitely not an experience that we would like you to have. So long as all camera doors are closed, the HERO7 Silver is waterproof down to 10m (33ft) without a housing.  

 

We want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them by phone or chat.