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Sightseer
Posts: 1
Accepted Solution

Water damaged Go Pro

I was given my Go Pro hero 5 as a birthday present in March 2018. Whilst on a family holiday at the beginning of August, we were in the swimming pool iwth the camera when the side cover for the cable connections broke off resulting in water ingress into the camera. I have been unable to turn the camera on since and I am devastated. I am rather unhappy about the side cover coming off so easily and after many, many attempts at re-fitting it I now believe it to be near impossible without snapping the plastic. Having now done some research, it would appear this is a commmon complaint? Please help as this was one of the most unexpected and best gifts I have ever received.


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GoPro
Posts: 19,775

Re: Water damaged Go Pro

 

Hi @redhero80475

 

 

We'd like to further look into what happened.

Please reach out to our Support Team so we can gather additional information and provide you with the best recommendations.

You can contact them via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!
Ej

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All Replies
Highlighted
GoPro
Posts: 19,775

Re: Water damaged Go Pro

 

Hi @redhero80475

 

 

We'd like to further look into what happened.

Please reach out to our Support Team so we can gather additional information and provide you with the best recommendations.

You can contact them via phone or chat. https://gopro.com/help/ContactUs

 

Thanks!
Ej