Water damage my GoPro [ Edited ]

[bluestar73177]

Hi. My GoPro has water inside, it's not even turning on.
I didn't even go deep it was just snorkeling for 5ft down.
How come when it's supposedly had to be waterproof as mentioned in the box and Ads and thats why I bought it ..
Its only 3 months with me..
Im very upset actually.
Im living in dubai and i don’t know what to do??
Pls support.

[aragon1006 · Accepted solution]

Hi @volkero4642

Thank you for the feedback, we'll have this shared to the team.

Regarding the battery door, please try to open the door and check that the push tab is popped back up. If not, pop it up by pushing on the underside.
The door must be flat. For reference, you may also check the video on this link.

Also, would you be able to share a picture of the camera? This will help us assess the issue further.

Let us know how it goes.

If it's still the same, you may reach out to our Support Team through https://gopro.com/help/ContactUs

Thanks!

Ej

[mariustanya]

Sorry to hear about what happened to your camera, @bluestar73177. If you contact our  Support team at https://gopro.com/help/ContactUs , they will be able to help you with the case. You may reach them by phone or chat. When you do, have your camera details handy, as well as photos showing the damage on the camera, and the proof of purchase. Thanks!

[fishycomics]

It is hte Responsability of hte User to check all doors  that they are closed, you did that, so  like said get to the Retailer if new or get to gopro see what hey can do for you about Options.  let us know what happens next?

[volkero4642]

Ich habe mir am 1.6.2019 eine GoPro Black 7 gekauft. Beim Einrichten wunderte ich mich über das Akku-Fach, woraus es nach dem Schließen hell durchschimmerte. Ganz offensichtlich schloss es nicht dicht. Besorgt um die Dichtigkeit brachte ich sie am 3.6. zurück. Ein Verkäufer meinte, die sei trotzdem dicht. Das war mir zu unsicher und ich tauschte sie ein. Jetzt wo ich die Horrormeldungen hier lese, weiß ich, dass der Verkäufer keine Ahnung hatte. Offenbar ein Fehler beim Zusammenbau und eine fragwürdige QC beim Hersteller.

[aragon1006 · Accepted solution]

Hi @volkero4642

Thank you for the feedback, we'll have this shared to the team.

Regarding the battery door, please try to open the door and check that the push tab is popped back up. If not, pop it up by pushing on the underside.
The door must be flat. For reference, you may also check the video on this link.

Also, would you be able to share a picture of the camera? This will help us assess the issue further.

Let us know how it goes.

If it's still the same, you may reach out to our Support Team through https://gopro.com/help/ContactUs

Thanks!

Ej

[volkero4642]

thanx! The hint regarding the video on how to remove side door was helpful!

[aragon1006]

You're welcome! @volkero4642

Feel free to post back if something comes up.

Thanks!
Ej