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Sightseer
Posts: 1

Water damage, despite the camera door being shut !

[ New ]

Hi,

 

It was a brand new gopro hero 9. The exposure to water was not more than 10 to 15 mins, and im pretty sure i didnt go more than 11 and half meters down. I have been trying to reach out to support team. They never seem to be available. Having spend so much money to face such a poor respose from customer support.

 

can someone please help me out ?

 

GoPro
Posts: 13,438

Re: Water damage, despite the camera door being shut !

[ New ]

@arjunp478, sorry to hear about what happened. Our Support Team will be able to assist you further with this.

 

When contacting our Support Team through https://gopro.com/help/ContactUs, if you haven't yet, try again after clearing cache and cookies or using a different browser. You may also explore using an incognito browser to see if it makes a difference. Also, please manually enter the details on the form; do not copy-paste the info.

 

Once on the page, fill out the form and you will be given an option to initiate a chat conversation or to request a callback. Be sure to put in your best contact number on the form.

 

Should you encounter any issue scheduling a callback or a live chat, please ensure that your browser isn't blocking cookies and the pop-up blocker should be disabled. If you run across issues, there are some suggestions provided by a Hub member in this thread that might help.

Hiker
Posts: 13

Re: Water damage, despite the camera door being shut !

[ New ]

I have a cousin that had the very same issue and He contacted support and they sent him a new one because it was a factory defect.. Also I have had bad luck with support today but I had very good success during the week. try a week day when they shouldnt be as swamped, Hope this helps!!