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Posts: 1

Water damage, despite the camera door being shut !

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It was a brand new gopro hero 9. The exposure to water was not more than 10 to 15 mins, and im pretty sure i didnt go more than 11 and half meters down. I have been trying to reach out to support team. They never seem to be available. Having spend so much money to face such a poor respose from customer support.


can someone please help me out ?


Posts: 13,438

Re: Water damage, despite the camera door being shut !

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@arjunp478, sorry to hear about what happened. Our Support Team will be able to assist you further with this.


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Posts: 13

Re: Water damage, despite the camera door being shut !

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I have a cousin that had the very same issue and He contacted support and they sent him a new one because it was a factory defect.. Also I have had bad luck with support today but I had very good success during the week. try a week day when they shouldnt be as swamped, Hope this helps!!