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%3CLINGO-SUB%20id%3D%22lingo-sub-372050%22%20slang%3D%22en-US%22%3EWater%20damage%20Hero5%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-372050%22%20slang%3D%22en-US%22%3EHi%2C%3CBR%20%2F%3E%3CBR%20%2F%3EI%20purchased%20my%20Hero%205%20camera%20about%201year%20ago%20and%20have%20used%20it%20for%20activities%20without%20any%20issue.%3CBR%20%2F%3EWe%20went%20on%20a%20cruise%20last%20month%20and%20I%20tried%20snorkeling%20with%20it%2C%20but%20bubbles%20came%20out%20of%20the%20camera%20when%20I%20turned%20it%20on%20underwater.%20I%20had%20tested%20the%20camera%20before%20we%20left%20the%20ship%20and%20it%20worked%20fine.%20The%20camera%20had%20flooded%20and%20is%20destroyed.%20I%20was%20wondering%20how%20I%20could%20get%20a%20replacement%3F%3CBR%20%2F%3E%3CBR%20%2F%3EThank%20you%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-372050%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-372051%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20damage%20Hero5%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-372051%22%20slang%3D%22en-US%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-372110%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20damage%20Hero5%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-372110%22%20slang%3D%22en-US%22%3E%3CP%3ESorry%20to%20hear%20about%20what%20happened%20to%20your%20camera%2C%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F112502%22%20target%3D%22_blank%22%3E%40sweetsand65855%3C%2FA%3E.%20If%20you%20contact%20our%20Support%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FContactUs%3C%2FA%3E%26nbsp%3B%2C%20they%20will%20be%20able%20to%20help%20you%20with%20the%20next%20steps.%20You%20may%20reach%20them%20by%20phone%20or%20chat.%20When%20you%20do%2C%20be%20sure%20to%20have%20access%20to%20your%20camera%2C%20the%20serial%20number%2C%20proof%20of%20purchase%2C%20and%20photos%20showing%20the%20damage.%20Thanks!%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 3

Water damage Hero5 Black

Hi,

I purchased my Hero 5 camera about 1year ago and have used it for activities without any issue.
We went on a cruise last month and I tried snorkeling with it, but bubbles came out of the camera when I turned it on underwater. I had tested the camera before we left the ship and it worked fine. The camera had flooded and is destroyed. I was wondering how I could get a replacement?

Thank you
Tourist
Posts: 3

Re: Water damage Hero5 Black

 
GoPro
Posts: 8,294

Re: Water damage Hero5 Black

Sorry to hear about what happened to your camera, @sweetsand65855. If you contact our Support team at https://gopro.com/help/ContactUs , they will be able to help you with the next steps. You may reach them by phone or chat. When you do, be sure to have access to your camera, the serial number, proof of purchase, and photos showing the damage. Thanks!