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Tourist
Posts: 1
Accepted Solution

Water Leak inside my Gopro hero 7 black.

I just bought the new gopro hero 7 black on the 8th of july and used it only 3 times. Yesterday i was snorkeling using the case that comes with the gopro (the black plastic one) and it was freezing whilst in water. When i returned home i realised that when i opened the side door of the usb there was salt water inside and some corrosion. It was very strange because i always make sure and double check that the doors are sealed properly before i put in the water. Later that day i also found out that the USB side door was not locking properly when i was closing it, i realised this because when i was sliding the door to open, even when i was not pressing the button , the door was sliding open very easily. Could this be a manufacturing defect? As i said i only used the camera 3 times and i only found water in the usb door, the battery door works perfectly and no water entered. Thanks

I was also snorkeling not diving, i was not going deeper than 3 meters.

Accepted Solutions
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GoPro
Posts: 18,529

Re: Water Leak inside my Gopro hero 7 black.

Hi @loyalflame2847

 

So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

Thanks!

Ej

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Adventurer
Posts: 13,432

Re: Water Leak inside my Gopro hero 7 black.

can just be.  if you  are sliding the door alone no button press, that  can be you were not   sliding hard enough for the click or listening/hearing for it . and guessed it was closed.

 

gopro does not warrant water, but warrants defects.  If hte Retailer is where you got it from and not of GoPro I try the return  ifgopro was the retailer I hope they RMA no questions ask.

 

if you taken out hte Plus pkg  no worries you are covered twice a year, something I did not do and wished I did for 60.00 a year.

Highlighted
GoPro
Posts: 18,529

Re: Water Leak inside my Gopro hero 7 black.

Hi @loyalflame2847

 

So long as all camera doors are closed, the HERO7 Black is waterproof down to 10m (33ft) without a housing. 
While water damage is usually not covered by the warranty, let our Support Team take a look at what happened. 
You may reach out to them by phone or chat. https://gopro.com/help/ContactUs 

 

Thanks!

Ej