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%3CLINGO-SUB%20id%3D%22lingo-sub-50556%22%20slang%3D%22en-US%22%3EWater%20Leak%20In%20Lens%20Housing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50556%22%20slang%3D%22en-US%22%3EMy%20gopro%20has%20a%20water%20leak%20in%20the%20housing%20and%20I%20need%20to%20either%20get%20it%20replaced%20or%20fixed%2C%20how%20do%20I%20go%20about%20getting%20a%20replacement%20using%20my%20warranty%20or%20getting%20a%20new%20lens%20housing%3F%20Ended%20up%20here%20after%20trying%20the%20support%20link%20ending%20up%20on%20hold%20for%20over%20an%20hour%20on%20the%20phone%20to%20Gopro%20as%20well%20as%20trying%20the%20chat%20with%20a%20representative%20option%20-%20to%20no%20avail!%20Please...%20someone%20from%20gopro%20help%20me%20out!%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-50556%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-50582%22%20slang%3D%22en-US%22%3ERe%3A%20Water%20Leak%20In%20Lens%20Housing%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50582%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F29059%22%3E%40gorriesa%3C%2Fa%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20about%20the%20water%20leakage.%20For%20that%20issue%20you%20will%20need%20to%20get%20in%20contact%20with%20support%20directly%3A%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%20.%20If%20you%20are%20having%20trouble%20getting%20through%20I%20would%20give%20it%20a%20try%20when%20the%20support%20channels%20open.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAvailable%20Monday%20%E2%80%93%20Friday%2C%206%3A00am%20%E2%80%93%206%3A00pm%2C%20Pacific%20Time%20Available%20Saturday%20%26amp%3B%20Sunday%2C%207%3A00am%20%E2%80%93%204%3A00pm%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHope%20that%20helps!%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 3
Accepted Solution

Water Leak In Lens Housing

My gopro has a water leak in the housing and I need to either get it replaced or fixed, how do I go about getting a replacement using my warranty or getting a new lens housing? Ended up here after trying the support link ending up on hold for over an hour on the phone to Gopro as well as trying the chat with a representative option - to no avail! Please... someone from gopro help me out!

Accepted Solutions
Highlighted
GoPro
Posts: 3,924

Re: Water Leak In Lens Housing

Hi @gorriesa,

 

Sorry to hear about the water leakage. For that issue you will need to get in contact with support directly: https://gopro.com/help/PKBContactus . If you are having trouble getting through I would give it a try when the support channels open. 

 

Available Monday – Friday, 6:00am – 6:00pm, Pacific Time
Available Saturday & Sunday, 7:00am – 4:00pm

 

Hope that helps!

 

Ryan

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All Replies
Highlighted
GoPro
Posts: 3,924

Re: Water Leak In Lens Housing

Hi @gorriesa,

 

Sorry to hear about the water leakage. For that issue you will need to get in contact with support directly: https://gopro.com/help/PKBContactus . If you are having trouble getting through I would give it a try when the support channels open. 

 

Available Monday – Friday, 6:00am – 6:00pm, Pacific Time
Available Saturday & Sunday, 7:00am – 4:00pm

 

Hope that helps!

 

Ryan