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Tourist
Posts: 4

Water Leak Hero 5

[ New ]
Hello! I'm Philippines. I bought Hero 5 a year ago. I've been using the camera so many times. And recently, I was shocked that the front monitor has water in it. I opened everything, and also in the battery part everything was wet. I'm very much disappointed that I just use it within minimum depth or I've never tried a meter depth because I'm afraid It'll leak, so here now its broken. Can u heplp me fix it? Or anyone I can contact here in Philppines to fix my go pro? I also tried to go to the store Where I bought it but then they just tell me to contact go pro support. So i guess, this is a reliable one. Please! Please! Help me!

Accepted Solutions
GoPro
Posts: 27,145

Re: Water Leak Hero 5

[ New ]

 

Apologies for any troubles caused @sweetsand73047

 

I have just tried to initiate a chat session and was able to get through.

Try selecting US as the country.

 

Thanks!

Ej

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All Replies
GoPro
Posts: 27,145

Re: Water Leak Hero 5

[ New ]

 

Hi @sweetsand73047

 

Sorry to hear about what happened with your camera.

Please reach out to our Support Team for assistance.

They are available via phone or chat.

https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

Adventurer
Posts: 13,891

Re: Water Leak Hero 5

[ New ]
Tourist
Posts: 4

Re: Water Leak Hero 5

[ New ]
So far, i cannot connect with the support chat. This is not a joke anymore.
GoPro
Posts: 27,145

Re: Water Leak Hero 5

[ New ]

 

Apologies for any troubles caused @sweetsand73047

 

I have just tried to initiate a chat session and was able to get through.

Try selecting US as the country.

 

Thanks!

Ej