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Sightseer
Posts: 2
Accepted Solution

Water Damage !!

I used the camera alot under the water but today just on the sea surface the screen gave me alot of colors and then turned off and doesn’t want to turn on even that it is fully charged
What to do please ?

Accepted Solutions
GoPro
Posts: 6,392

Re: Water Damage !!

Hello @miro7

 

Do you see any indicator of water in the camera? Does the camera give you any power indicator? The colors on the screen is normal when the camera is underwater due to the pressure pressing on it. You will notice the same when you press lightly on the screen. But this should not be the case if you have only brought the camera to surface level. 

 

Try to see if the camera will power on when connected directly to a power source while without the battery. If it does, there is a high chance that the battery maybe defective. But if the camera does not power on, you may need to contact our Support team for further assistance. You can call or chat with the team through https://gopro.com/help/ContactUs

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 6,392

Re: Water Damage !!

Hello @miro7

 

Do you see any indicator of water in the camera? Does the camera give you any power indicator? The colors on the screen is normal when the camera is underwater due to the pressure pressing on it. You will notice the same when you press lightly on the screen. But this should not be the case if you have only brought the camera to surface level. 

 

Try to see if the camera will power on when connected directly to a power source while without the battery. If it does, there is a high chance that the battery maybe defective. But if the camera does not power on, you may need to contact our Support team for further assistance. You can call or chat with the team through https://gopro.com/help/ContactUs

 

Thanks, 
Marius

Sightseer
Posts: 2

Re: Water Damage !!

Yes there is a water drop on the front screen but i will try to connect it to the charger and see. And yes the colors where normal below the water.
GoPro
Posts: 3,505

Re: Water Damage !!

 

Hi @miro7

 

It would be best to contact GoPro Customer Support to have it checked. 

 

They are available via phone or chat. 

https://gopro.com/help/ContactUs

 

 

 

Best Regards,

-Jay