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Sightseer
Posts: 1

Water Damage Repair Hero 5 Black

[ New ]

Hi,

 

I've been using my GoPro Hero 5 black since 2017. I used to shoot videos underwater without a waterproof cover over past years and never had a problem after that. but last week while I was shooting a video underwater my camera stopped working and I found water inside my camera. I was in a pool and not too deeper. just dipped. My camera is not working now and I have no warranty. But I have the bills that iI I bought. what can I do to repair this camera? Please respond.

 

Thank You.


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GoPro
Posts: 32,193

Re: Water Damage Repair Hero 5 Black

[ New ]

Hi @lakshan1998

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing.  

GoPro does not have repair options, only replacements.


Let our Support Team take a look at what happened and check on possible options. 
You may reach out to them through https://gopro.com/help/ContactUs

 

Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 32,193

Re: Water Damage Repair Hero 5 Black

[ New ]

Hi @lakshan1998

 

So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing.  

GoPro does not have repair options, only replacements.


Let our Support Team take a look at what happened and check on possible options. 
You may reach out to them through https://gopro.com/help/ContactUs

 

Our team is currently working through a volume of contacts, response time may be slightly longer than usual. We appreciate your understanding.
 

 

Thanks!

Ej