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Sightseer
Posts: 2
Accepted Solution

Water Damage Hero 6

Hello,
My Hero 6 has been got water leakage while I'm shooting underwater in an swimming pool. After, I took 3 photos & videos it turned off automatically. After I found water strains in battery space and in mini display. How to recover it ? 

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GoPro
Posts: 7,441

Re: Water Damage Hero 6

@thanvi007, sorry to hear about what happened. So long as all camera doors are closed, the HERO6 Black is waterproof down to 10m (33ft) without housing. We want to look at what we can do to extend our help. Please contact our Support team by phone or chat through https://gopro.com/help/ContactUs. 

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GoPro
Posts: 7,441

Re: Water Damage Hero 6

@thanvi007, sorry to hear about what happened. So long as all camera doors are closed, the HERO6 Black is waterproof down to 10m (33ft) without housing. We want to look at what we can do to extend our help. Please contact our Support team by phone or chat through https://gopro.com/help/ContactUs. 

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Sightseer
Posts: 2

Re: Water Damage Hero 6

I've been using in a pool which depths below 10m. And the link to contact is not working.

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Explorer
Posts: 12,961

Re: Water Damage Hero 6