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Reply
Sightseer
Posts: 1

Warum erhalte ich kein GPS Signal?

Hallo,

 

ich habe eine GoPro 5 Black. Auf ihr ist das neuste Update 2.60 installiert. Ich hatte die Kamera zuletzt mit im Urlaub in den USA und dort hat nicht bei einem einzigen Video die GPS Funktion funktioniert? Ich habe alles probiert. Die Firmware nochmal aufgespielt, auf Werkseinstellungen zurückgesetzt. GPS aus und wieder angeschaltet. Die Kamera mindestens 20 min unter freiem Himmel stehen lassen. Kein Signal. Ich bin ziemlich verärgert. Wer kann mir helfen?

 

Grüße

Gravity83

GoPro
Posts: 8,324

Re: Warum erhalte ich kein GPS Signal?

Hello @gravity83

 

Thank you for reaching out. Sorry to hear about the trouble you are experiencing withe the GPS on your camera. How did you test whether or not the camera was obtaining GPS? Did you try adding gauges using Quik for desktop?

 

Ideally, wide, open areas, a clear sky and the lack of building/heavy electronics in an area allows for a stronger GPS. If you are still having issues I would recommend re-manually updating your camera. You can do so by following this link: https://gopro.com/update/hero5. Also make sure you are using a recommend SD Card from this list: https://gopro.com/help/articles/Block/microSD-Card-Considerations.  Please make sure as well that you have the latest version of Quik fro desktop to get the gauges with GPS data displayed. 

 

If you are still experiencing issues go ahead and contact support by Phone or Chat to see is we can get you helped out: https://gopro.com/help/PKBContactus

 

Best regards, 
Marius

Sightseer
Posts: 1

Re: Warum erhalte ich kein GPS Signal?

Ich habe das gleich Problem, zum kotzen
GoPro
Posts: 10,651

Re: Warum erhalte ich kein GPS Signal?

[ Edited ]

 

Hi @fastvista28267

 

I am sorry to hear about your camera not being able to obtain a GPS signal.

If you haven't already, please run a manual software update. Select your camera's model then proceed with "Update your camera manually". Instructions are listed after you enter

the serial number and the email address. Once completed, test the camera and see if this has sorted out the issue.

 

Let us know how it goes.

You can also contact our Support Team for assistance.

 

Thanks,

EJ

Tourist
Posts: 2

Re: Warum erhalte ich kein GPS Signal?

I don’t know if this problem is solved. If it is, please let me know too, cause I’ve the same problem.
The GPS Informationen was the only reason why my decision was GoPro. Really I’m very displeased, too!
Sightseer
Posts: 1

Re: Warum erhalte ich kein GPS Signal?

Die Kamera musste ausgetauscht werden. Das GPS-Modul ist durchgebrannt!

Tourist
Posts: 2

Re: Warum erhalte ich kein GPS Signal?


@gostephanpro wrote:

Die Kamera musste ausgetauscht werden. Das GPS-Modul ist durchgebrannt!


Sorry, aber das Teil ist neu ... glaubs also nicht!

GoPro
Posts: 10,651

Re: Warum erhalte ich kein GPS Signal?

Hi all!

 

If the issue remains even after the manual update is completed, the best path forward is to contact our Support Team.

You may reach out to them via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej