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Tourist
Posts: 6

Warrenty

I bought GoPro Fusion in Seattle, USA in September 2019. But from last 2 weeks it is not working.

My GoPro fusion suddenly stopped starting up - I've tried everything:

* Holding Mode button for more than 10s

* Charging it overnight and attempting to start it

* Removing & re-inserting battery

* Trying to start it without a battery but connected to the power via USB

* Trying to start it without the SD cards
Please let me know what I need to do? It should be in warranty.
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GoPro
Posts: 5,842

Re: Warrenty

Hi @mansingc0554,

 

Sorry to know that.

You may contact GoPro customer support by visiting this link: https://gopro.com/help/ContactUs

 

 

You can request a callback or contact them through chat. 

 

Regards,

-Jay

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Tourist
Posts: 6

Re: Warrenty

Thank you for the quick reply. If I am trying select GoPro Fusion, there is no drop down option like other camera. On below link, where exactly I need to report the issue?
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Adventurer
Posts: 11,669

Re: Warrenty

@mansingc0554  the Moderator gave you a link to contact Support, it works, try it.

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Tourist
Posts: 6

Re: Warrenty

There is no option to select GoPro Fusion in the drop down. Please se the screenshot.
Screenshot_20191208-203454.jpg
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GoPro
Posts: 10,060

Re: Warrenty

Hello @mansingc054. Thank you for bringing this to our attention. We have passed it along to the team. In the meantime, you can choose any of the camera models available so you can connect with Support.