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Tourist

Posts: 6

‎08-01-2018 09:22 AM

Accepted Solution

Warranty

I buy my Hero 5 black in New York on November 2016. How many years of warranty? What is the meaning of Get covered for 2 years?

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GoPro

Posts: 12,976

‎08-02-2018 09:27 AM

Solution!

Re: Warranty

Hi @edmon13ramos

Let our Support Team help you on this.

You may reach them via phone or chat. https://gopro.com/help/ContactUs

You may also refer to: TradeUp Program

Regards,

Ej

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Adventurer

Posts: 11,719

‎08-01-2018 09:46 AM

Re: Warranty

the USA warrants 1 year from your date of purchase unless you buy an extension during your purchase.

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Tourist

Posts: 6

‎08-01-2018 07:33 PM

Re: Warranty

How can I fix my Hero 5 then. Water inside my Hero 5.

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GoPro

Posts: 12,976

‎08-02-2018 09:27 AM

Solution!

Re: Warranty

Hi @edmon13ramos

Let our Support Team help you on this.

You may reach them via phone or chat. https://gopro.com/help/ContactUs

You may also refer to: TradeUp Program

Regards,

Ej

Highlighted

Adventurer

Posts: 11,719

‎08-02-2018 11:07 AM

Re: Warranty

as you see the team here can only help by directing and may answer some questions like said get to their phone service lines and good luck on the water claim. let us know if they offered you a deal on a new camera or replacing.