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Tourist
Posts: 2

Warranty Replacement - Garantía de Reposición

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Hola,

 

Mi GoPro Hero Black 7 cayó de mi Karma Drone y la pantalla se quebró, he visto algunos videos de la Garantía de Reembolso-Remplazo, podrían decirme el proceso que tengo que hacer para poder solicitar una GoPro Black 7 y el Karma Drone junto con los dispositivos que se destruyeron (como el Karma Grip)? ¿Qué tengo que hacer para poder obtener un reemplazo? ¿es tardado el proceso? ¿cómo puedo acelerar ésto?

 

Gracias!

 

-------------------------------------------------------------------------------------------

Hello, 

 

My GoPro Hero Black 7 fell from my Karma drone and the screen cracked, I have seen some videos for Warranty Reimbursement - Replacement, can you please tell me what is the proceedure to request a replacement for my GoPro Black 7 and the Karma drone with the Karma Grip? what do I need to do to get a replacement? is this process going to take a lot of time? how can I expedite this?

 

Thank you!


Accepted Solutions
GoPro
Posts: 23,053

Re: Warranty Replacement - Garantía de Reposición

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Hi @manunaj

 

Please reach out to our Support Team through  https://gopro.com/help/ContactUs

Make sure to upload your flight logs. See https://community.gopro.com/t5/en/How-to-Upload-Karma-Flight-Logs/ta-p/388259

 

Thanks!

Ej

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All Replies
GoPro
Posts: 23,053

Re: Warranty Replacement - Garantía de Reposición

[ New ]

Hi @manunaj

 

Please reach out to our Support Team through  https://gopro.com/help/ContactUs

Make sure to upload your flight logs. See https://community.gopro.com/t5/en/How-to-Upload-Karma-Flight-Logs/ta-p/388259

 

Thanks!

Ej

Adventurer
Posts: 13,607

Re: Warranty Replacement - Garantía de Reposición

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You are on a  gopro site steps away from getting to support, and that you vcan do by locating/navigating the site

 

 Think you seen that already just uncertain what to do.