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Sightseer
Posts: 2
Accepted Solution

Warranty Replacement Camera Faulty - GoPro not replacing

Hello Support,

 

This post comes after spending time chatting with your team online about my faulty replacement camera and their refusal to replace it.

 

Couple of months went by since my original Session 5 has been shipped for replacement and i received a "new" camera. On arrival this camera had a faulty speaker in that, it was crackling and not sounding clean. 

 

All i am asking for is to get this issue fixed instead, Jenny Ann S. from online chat, refused to do so. I have left off the transcript attachment but will attach it if necessary. 

 

After being a loyal customer since the first GoPro was put on the market, this is the type of treatment i get? 

 

Sincerely, Mario 


Accepted Solutions
Highlighted
GoPro
Posts: 7,356

Re: Warranty Replacement Camera Faulty - GoPro not replacing

Hello @rockywave03052

 

Thank you for the feedback. We would like to help but we do not have access to warranty claims or replacement here at the Hub. Since a case has already been established for your concern, it would be best to continue working with Support to look into the matter again. You can use the case number that you were provided as reference so you do not have to start over. 

 

Best regards, 

Marius

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Highlighted
GoPro
Posts: 7,356

Re: Warranty Replacement Camera Faulty - GoPro not replacing

Hello @rockywave03052

 

Thank you for the feedback. We would like to help but we do not have access to warranty claims or replacement here at the Hub. Since a case has already been established for your concern, it would be best to continue working with Support to look into the matter again. You can use the case number that you were provided as reference so you do not have to start over. 

 

Best regards, 

Marius

Sightseer
Posts: 2

Re: Warranty Replacement Camera Faulty - GoPro not replacing

Thank you Marius,

 

It appears after exhaustive efforts, your warranty department agreed to replace the camera. My only concern is that other customers will have to go through the same issue as i did.

 

It would be great if you could escalate this up the chain and make sure that your warranty customer satisfaction team receives it and reviews it. 

 

Mario