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02-10-2018 11:27 PM
Warranty Claim
[ New ]Solved! Go to Solution.
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02-15-2018 04:07 AM
Re: Warranty Claim
[ New ]Thank you for the advise. I have engaged to Support Team (Aaron P) for further investigations and required steps in this matter.
Best Regards,
Husnul
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02-13-2018 01:40 PM
Re: Warranty Claim
[ New ]Hi @Anonymous,
For water related cases you will need to get in touch with our Support Team directly. You can get in touch by Phone or Chat:
https://gopro.com/help/ContactUs
Best,
Ryan

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02-15-2018 04:07 AM
Re: Warranty Claim
[ New ]Thank you for the advise. I have engaged to Support Team (Aaron P) for further investigations and required steps in this matter.
Best Regards,
Husnul
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07-21-2018 01:01 AM
Re: Warranty Claim
[ New ]Dear Sirs,
I have adquired my gopro Hero 5, January 2017. I use is just for water sports during summer, so I used it last summer 2017 and now this summer 2018. After the first session of kite surf it went dead... and the LCD screen looked with water inside.
I am a gopro user since the very first cameras and I am getting disappointed since last 2 cameras I have upgraded from the previous model did not work I expected and got broken. I k ow perfectly how to use the cameras and to be honest the best one I had was hero 3+ black edition, that one never had an issue.
Model is: GOPRO HERO5 (Anatel:3202-16-3924) C3161325521996
In 25 days I´ll be in a sports vacation, where I will use the camera and I do not have it...
Please give me a solution
Regards,
Ivan
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07-21-2018 10:28 AM
Re: Warranty Claim
[ New ]
Was this used with a housing or just on its own?
Please reach out to our Support Team so we can look into happened and provide you with our recommendations.
They are available via phone or chat. https://gopro.com/help/ContactUs
Thanks!
Ej
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11-02-2018 12:49 AM
Re: Warranty Claim
[ New ]Hello ,
Since 3 month i m waiting to my own gopro omni. Why did i send to for a reparere this produkt i can not undestand. i have a many case number now but i have a no any solutions. WHEN I BOUTH THIS CAMERA ITS BEEN CAME VERY QUICK , NOW CAMERA HAS BEEN LOST OR STOLEN . PLS ANYBODY CAN ANSWER THIS CASE .
VI HUYNH OZGUR LEVENT
info@efesolutions.no
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11-02-2018 12:53 AM
Re: Warranty Claim
[ New ]i have been contac them since 90 days . my phone bill now more then my omni gopro?
and also no result now i have a huge phone bill and extra they lost my OMNI product???? what can i do
info@efesolutions.no
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11-03-2018 11:18 AM - edited 11-03-2018 11:18 AM
Re: Warranty Claim
[ New ]
Hi @normedia
I am really sorry for all the troubles.
I understand that your case is being handled by our Support Team and our Orders Team.
As we do not have access to the status of these cases here in the Support Hub, please continue working with our Support Team.
You may follow up with them via phone or chat.
https://gopro.com/help/ContactUs
Regards,
Ej