Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-50074%22%20slang%3D%22en-US%22%3EWant%20my%20money%20back%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50074%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EHi%2C%3C%2FSPAN%3E%3C%2FP%3E%3CDIV%20class%3D%22%22%3E%26nbsp%3B%3C%2FDIV%3E%3CDIV%20class%3D%22%22%3EI%20have%20bought%20a%20GoPro%204%20Silver%20last%20year%20since%20then%20I%20have%20returned%204%20GoPros%20as%20none%20of%20them%20were%20good%20nor%20after%20the%20software%20update.%20They%20still%20have%20the%20helicopter%20sound%20in%20the%20background%20when%20WI-FI%20is%20on.%20I%20did%20every%20possible%20option%20to%20fix%20it%20but%20doesn%E2%80%99t%20work.%20Still%20got%20the%20helicopter%20sound%20in%20the%20background.%20Updated%20the%20software%20manually%20and%20automatically%20as%20well.%20Removed%20from%20the%20case%20but%20still%20got%20the%20issue.%20I%E2%80%99m%20getting%20really%20frustrated%20now%20as%20I%20have%20returned%204%20and%20received%204%20new%20GoPros%20and%20none%20of%20them%20are%20good.%20I%E2%80%99m%20delaying%20with%20my%20project%20due%20to%20the%20poor%20quality%20of%20your%20product.%20Is%20this%20some%20factory%20fault%20in%20all%20of%20the%20products%3F%20Trying%26nbsp%3Bget%20in%20touch%20with%20the%20customer%20service%20for%20more%20than%2045%20minutes%20now%20but%20is%20still%20saying%20that%20they%20are%20busy%20and%20hold%20the%20line%2C%20after%20one%20hour%20of%20waiting%20they%20just%20disconnected%20me%20from%20the%20line.%20What%20the%20hell%20is%20going%20on%20here%3F%20I'm%20really%20unhappy%20and%20I%20want%20my%20money%20back%20ASAP.%3C%2FDIV%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-50074%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-50103%22%20slang%3D%22en-US%22%3ERe%3A%20Want%20my%20money%20back%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-50103%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3Ca%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F5956%22%3E%40zsoltf48%3C%2Fa%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ESorry%20to%20hear%20about%20the%20issues%20you%20are%20having%20with%20your%20camera.%20I%20have%20tagged%20the%20agent%20in%20your%20case.%20You%20should%20be%20receiving%20a%20follow%20up%20in%20that%20case.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 1
Accepted Solution

Want my money back

Hi,

 
I have bought a GoPro 4 Silver last year since then I have returned 4 GoPros as none of them were good nor after the software update. They still have the helicopter sound in the background when WI-FI is on. I did every possible option to fix it but doesn’t work. Still got the helicopter sound in the background. Updated the software manually and automatically as well. Removed from the case but still got the issue. I’m getting really frustrated now as I have returned 4 and received 4 new GoPros and none of them are good. I’m delaying with my project due to the poor quality of your product. Is this some factory fault in all of the products? Trying get in touch with the customer service for more than 45 minutes now but is still saying that they are busy and hold the line, after one hour of waiting they just disconnected me from the line. What the hell is going on here? I'm really unhappy and I want my money back ASAP.

Accepted Solutions
GoPro
Posts: 3,924

Re: Want my money back

Hi @zsoltf48,

 

Sorry to hear about the issues you are having with your camera. I have tagged the agent in your case. You should be receiving a follow up in that case.

 

Best,

Ryan

View solution in original post


All Replies
GoPro
Posts: 3,924

Re: Want my money back

Hi @zsoltf48,

 

Sorry to hear about the issues you are having with your camera. I have tagged the agent in your case. You should be receiving a follow up in that case.

 

Best,

Ryan