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Highlighted
Explorer
Posts: 13,002

Re: WE CAN'T CONNECT YOUR FUSION !!!

Please provide a screenshot of the app on your phone with the side panel open showing:
HOME
CAMERA
MEDIA
QUIK KEY
PRODUCTS
SUPPORT
SETTINGS
Highlighted
Hiker
Posts: 42

Re: WE CAN'T CONNECT YOUR FUSION !!!

Hi @danielr15 ...ok ...i reinstalled the gopro app ...i can now find files under the Media Tab... !
I can pick and manipulate files....
Thanks for your help.

Cheers

Ernie
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Tourist
Posts: 3

Re: WE CAN'T CONNECT YOUR FUSION !!!

how do I "forget/delete your instances of Bluetooth and Wi-Fi from your phone."?

 

Highlighted
GoPro
Posts: 19,569

Re: WE CAN'T CONNECT YOUR FUSION !!!

Hi @scaryplaces

 

Access your phone's connection settings. Go to Wi-Fi or Bluetooth.

If there were previous connections, you would normally see GoPro then 4 numbers.

 

Thanks!

Ej

Highlighted
Tourist
Posts: 3

Re: WE CAN'T CONNECT YOUR FUSION !!!

Thanks, I did that.  still wont connect. 

I have my Wifi on And Bluetooth on and the app says that im connected to the camera.  When i go to control your gopro, that's where the endless waiting for connection that never connects. how can I connect?

 

Thanks

Highlighted
GoPro
Posts: 9,742

Re: WE CAN'T CONNECT YOUR FUSION !!!

@scaryplaces, please make sure to have the latest version of the GoPro App installed. Also, there are some troubleshooting steps at https://community.gopro.com/t5/en/Troubleshooting-GoPro-App-Connectivity-Issues/ta-p/392964 that will help resolve the problem

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Tourist
Posts: 3

Re: WE CAN'T CONNECT YOUR FUSION !!!

 I've done everything on the troubleshooting list you recommended  and nothing.  Ive deleted all of the old stuff and updated and connected to wifi and bluetooth.  

 I've owned several Gopros since 2008 and this is the most frustrating.  I just bought a dji mavic mini and that's been a breeze to connect. I don't understand why im spending hours to get this resolved.

 

Highlighted
GoPro
Posts: 19,569

Re: WE CAN'T CONNECT YOUR FUSION !!!

The best path forward is to reach out to our Support Team. @scaryplaces

You may submit a request for a callback through https://gopro.com/help/ContactUs, or initiate a chat conversation with one of our representatives.

Please let them know of the troubleshooting steps taken.

 

Thanks!
Ej