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Tourist
Posts: 4

Volver a subir videos a la nube

[ New ]

Hola.

 

Estoy viendo en la cámara los videos que salen marcados con un icono como que se han subido a la nube.

Pero tanto en el móvil como la aplicación de escritorio Quik no los veo.

 

Estoy intentando realizar de nuevo la subida y cuando conecto la cámara e intenta subir los videos muestra:

Iniciando subida -----> No hay contenidos que subir

 

¿Como puedo forzar a volver a subir videos a la nube?

 

Gracias.

Un saludo

 


Accepted Solutions
GoPro
Posts: 30,760

Re: Volver a subir videos a la nube

[ New ]

Hi @alfonsom46630

 

I meant a manual upload via gopro.com.

Please do a test upload and see if it will complete.

 

Are you referring to the yellow mark?

Check out What is HiLight Tagging & How Does it Work?

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 30,760

Re: Volver a subir videos a la nube

[ New ]

Hi @alfonsom46630

 

Can you please check if these files are still on an uploading status?

For reference: Manage Upload Page in Media Library

 

Thanks!

Ej

Tourist
Posts: 4

Re: Volver a subir videos a la nube

[ New ]

Hola @aragon1006 

 

He seguido los pasos recomendados pero no veo ningún video cargando, ni tampoco en ningún otro estado.
Adjunto imagen.

 

Sólo veo en la propia cámara que los videos salen con un icono pequeño indicando como que sí se han subido.

Por eso quería saber como poder volver a subir o forzar de alguna manera esa subida otra vez.

 

Gracias por la ayuda.

Un saludo.

Captura4.PNG
GoPro
Posts: 30,760

Re: Volver a subir videos a la nube

[ New ]

Hi @alfonsom46630

 

Can you please test if a manual upload will go through?

Sign in via gopro.com/login then click on Add Media.

 

Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 4

Re: Volver a subir videos a la nube

[ New ]

Hi @aragon1006,

 

I have disabled automatic upload in the camera and when I click in manual upload connected to the power.

It checks if there is new content but does not find anything.

 

Looks like there is a flag on some videos that are showing as uploaded, but it is not correct. How to remove this flag to be able to upload them again?

 

Best Regards.

GoPro
Posts: 30,760

Re: Volver a subir videos a la nube

[ New ]

Hi @alfonsom46630

 

I meant a manual upload via gopro.com.

Please do a test upload and see if it will complete.

 

Are you referring to the yellow mark?

Check out What is HiLight Tagging & How Does it Work?

 

Thanks!

Ej

Tourist
Posts: 4

Re: Volver a subir videos a la nube

[ New ]
I didnt see find it as best solution, I think this should be as workaround but uploading manually again one by one works.
Thanks for your support.