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Tourist
Posts: 2
Accepted Solution

Voice recognition

Just bought the hero 6 black, updated software, and can't get the voice recognition to work. Yes, I know how to turn it on, even tried the different versions of English ( I'm a NZer).

Accepted Solutions
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GoPro
Posts: 14,017

Re: Voice recognition

 

Hi @rapidhero22151

 

Sorry for any troubles caused.

Would you mind running the manual software update again? 

 

If it's still the same, you may reach out to our Support Team to move forward with this concern.

As this is a new purchase, you can also refer to the same sotre/channel you got it from.

 

Thanks!

Ej

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 14,017

Re: Voice recognition

 

Hi @rapidhero22151

 

Sorry for any troubles caused.

Would you mind running the manual software update again? 

 

If it's still the same, you may reach out to our Support Team to move forward with this concern.

As this is a new purchase, you can also refer to the same sotre/channel you got it from.

 

Thanks!

Ej

 

 

Highlighted
Tourist
Posts: 2

Re: Voice recognition

Hi Ej,
Thanks for getting back to me. Tried following the directions on the manual update, but it didn't seem to work (tried a couple of times). I tried formatting the micro disc and did a factory reset. I then turned the gopro on without the disc in and cycled through the preferences, and the voice recognition started working! I put the disc back in, and it still seems to be working. I did however uninstall and reinstall the app, just to make sure. Bit of a mission, but I got there in the end! Just charging again, so I'll let you know if it continues to work!

Cheers!
Tony
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GoPro
Posts: 14,017

Re: Voice recognition

 

We appreciate you trying out the suggested steps @rapidhero22151

Please continue to observe your camera and feel free to post back for any updates.

 

 

Best Regards,

Ej