Voice recognition

[rapidhero22151]

Just bought the hero 6 black, updated software, and can't get the voice recognition to work. Yes, I know how to turn it on, even tried the different versions of English ( I'm a NZer).

[aragon1006 · Accepted solution]

Hi @rapidhero22151

Sorry for any troubles caused.

Would you mind running the manual software update again? 

If it's still the same, you may reach out to our Support Team to move forward with this concern.

As this is a new purchase, you can also refer to the same sotre/channel you got it from.

Thanks!

Ej

[aragon1006 · Accepted solution]

Hi @rapidhero22151

Sorry for any troubles caused.

Would you mind running the manual software update again? 

If it's still the same, you may reach out to our Support Team to move forward with this concern.

As this is a new purchase, you can also refer to the same sotre/channel you got it from.

Thanks!

Ej

[rapidhero22151]

Hi Ej,
Thanks for getting back to me. Tried following the directions on the manual update, but it didn't seem to work (tried a couple of times). I tried formatting the micro disc and did a factory reset. I then turned the gopro on without the disc in and cycled through the preferences, and the voice recognition started working! I put the disc back in, and it still seems to be working. I did however uninstall and reinstall the app, just to make sure. Bit of a mission, but I got there in the end! Just charging again, so I'll let you know if it continues to work!

Cheers!
Tony

[aragon1006]

We appreciate you trying out the suggested steps @rapidhero22151

Please continue to observe your camera and feel free to post back for any updates.

Best Regards,

Ej