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Sightseer
Posts: 2

Voice Control Hero7 Black

When I would like to shudown the device via voice control, sometimes it starts recording a video.
Latest FW version is installed.
Any ideas how to solve rhis bug?

Br
Martin
GoPro
Posts: 10,106

Re: Voice Control Hero7 Black

 

Hi @foggydive14772

 

 

Try re-flashing the software.

This corrects any issues encountered with the previous installation.

Once completed, do a factory reset on the camera.

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Voice Control Hero7 Black

Hi Ej
Tried your suggestions. Unfortunately it doesnt solve the problem.

Br Martin
GoPro
Posts: 8,136

Re: Voice Control Hero7 Black

Thank you for going through the recommended troubleshooting, @foggydive14772. If you have already selected the most appropriate language (say, among the different English versions), and has been speaking clearly directly to the camera to no avail, the next step would be to contact Support through https://gopro.com/help/ContactUs for further assistance.