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Sightseer
Posts: 2

Voice Control Hero7 Black

[ New ]
When I would like to shudown the device via voice control, sometimes it starts recording a video.
Latest FW version is installed.
Any ideas how to solve rhis bug?

Br
Martin
GoPro
Posts: 25,272

Re: Voice Control Hero7 Black

[ New ]

 

Hi @foggydive14772

 

 

Try re-flashing the software.

This corrects any issues encountered with the previous installation.

Once completed, do a factory reset on the camera.

 

Let us know how it goes.

 

Thanks!

Ej

Sightseer
Posts: 2

Re: Voice Control Hero7 Black

[ New ]
Hi Ej
Tried your suggestions. Unfortunately it doesnt solve the problem.

Br Martin
GoPro
Posts: 18,770

Re: Voice Control Hero7 Black

[ New ]

Thank you for going through the recommended troubleshooting, @foggydive14772. If you have already selected the most appropriate language (say, among the different English versions), and has been speaking clearly directly to the camera to no avail, the next step would be to contact Support through https://gopro.com/help/ContactUs for further assistance.