Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Tourist
Posts: 2

Videos won’t load

Can anyone tell me when I try to load videos from GoPro hero 8 to my iPad or laptop with windows 10 plus it won't load them,iPad keeps saying not enough memory and laptop transfer the photos but when the videos go on they just play audio,this is all new to me so just trying to find what's wrong,the videos did load ok up until I updated the hero 8, any suggestions please,many thanks

Highlighted
Nomad
Posts: 4,420

Re: Videos won’t load

It's possible that your video's were recorded in HEVC format which Windows removed native support for last fall.  You will either need to download the HEVC Codec or use something like VLC player to playback the video's.

Highlighted
Tourist
Posts: 2

Re: Videos won’t load

Ok thank you I will try and look into it and see what happens thank you for your reply,I'll let you know if I do it,👍👍👍