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%3CLINGO-SUB%20id%3D%22lingo-sub-374966%22%20slang%3D%22es-ES%22%3EVideos%20without%20sound%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-374966%22%20slang%3D%22es-ES%22%3EHello%2C%20I%20have%20a%20problem%20that%20I%20can%20not%20solve%2C%20and%20I%20have%20my%20new%20gopro%207%20white%2C%20and%20after%20having%20recorded%20several%20videos%20perfectly%2C%20suddenly%20I%20see%20that%20some%20of%20them%20have%20no%20sound%20(absolutely%20nothing%2C%20just%20image)%2C%20and%20now%20the%20last%20ones%20have%20again.%20%3CBR%20%2F%3E%20How%20did%20this%20happen%20if%20I%20have%20never%20deactivated%20anything%3F%20I%20have%20read%20the%20instructions%20of%20the%20camera%20and%20I%20don't%20find%20anything%20related%20either%2C%20in%20case%20I%20have%20given%20something%20unintentionally%20no%20idea.%20%3CBR%20%2F%3E%20Please%20if%20anyone%20can%20help%20me%20I%20would%20greatly%20appreciate%20it.%20Greetings%20to%20all!%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-374966%22%20slang%3D%22es-ES%22%3E%3CLINGO-LABEL%3EHERO7%20White%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-374967%22%20slang%3D%22es-ES%22%3ERe%3A%20Videos%20without%20sound%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-374967%22%20slang%3D%22es-ES%22%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-376332%22%20slang%3D%22en-US%22%3ERe%3A%20Videos%20sin%20sonido%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-376332%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F113614%22%20target%3D%22_blank%22%3E%40pattrriipro%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIs%20it%20the%20same%20when%20the%20files%20are%20played%20back%20on%20the%20camera%2C%20computer%20or%20a%20mobile%20phone%3F%3C%2FP%3E%0A%0A%3CP%3EWhat%20SD%20card%20are%20you%20using%3F%3C%2FP%3E%0A%0A%3CP%3EIs%20the%20camera%20being%20used%20with%20a%20mount%20or%20any%20kind%20of%20accessory%3F%3C%2FP%3E%0A%0A%3CP%3EPlease%20see%20if%20resetting%20the%20camera%20will%20work.%20%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2Fblock%2FHow-to-Reset-the-Camera-s-Wi-Fi-Name-and-Password%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3EReset%20Camera%20Settings%3C%2FA%3E%3CBR%20%2F%3E%20If%20it's%20still%20the%20same%2C%20proceed%20with%20a%20manual%20software%20update.%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fupdate%2F%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fupdate%2F%3C%2FA%3E%3CBR%20%2F%3E%20Let%20us%20know%20how%20it%20goes.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks!%3C%2FP%3E%0A%0A%3CP%3EEj%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 3

Videos sin sonido

Hola, tengo un problema que no consigo solucionar, y es que tengo mi nueva gopro 7 white, y tras haber grabado varios videos a la perfección, de pronto veo que algunos de ellos no tienen sonido (absolutamente nada, solo imagen), y ya los ultimos vuelven a tener.
¿Como ha pasado esto si yo en ningún momento he desactivado nada? He leído las instrucciones de la cámara y tampoco encuentro nada relacionado, por si le he dado a algo sin querer... ni idea.
Por favor si alguien me puede ayudar lo agradecería enormemente. Un saludo a todos!
Tourist
Posts: 3

Re: Videos sin sonido

 
GoPro
Posts: 8,924

Re: Videos sin sonido

Hi @pattrriipro

 

Is it the same when the files are played back on the camera, computer or a mobile phone?

What SD card are you using?

Is the camera being used with a mount or any kind of accessory?

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

 

Thanks!

Ej

Tourist
Posts: 3

Re: Videos sin sonido

Hola aragon1006
Gracias por tu respuesta. Me pasa lo mismo en cualquier dispositivo, no se oyen ni en la cámara, ni en ordenador ni en móvil.
La SD que uso es Samsung 64gb version 10 y ningun accesorio.
No ha sido necesario hacer nada. Los videos ya se oyen y se graban perfectamente, pero hay algunos que se quedaron sin sonido y no sé si tiene solución o puedo recuperar el sonido de alguna forma. Es una pena que no se oigan.

Un saludo!
GoPro
Posts: 8,924

Re: Videos sin sonido

Hi @pattrriipro

 

The files(audio) may have gotten corrupted.

While we do not have an official way to recover these type of files, you may check with your SD card manufacturer.

Perhaps other users may have tried this and can share their ideas. Let us watch out for their replies.

 

Thanks!

Ej