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Reply
Tourist
Posts: 2
Accepted Solution

Videos not downloading

Hello,
I have many videos that downloaded, however my two videos over 20 minutes long will not download onto my computer. It seems like 20 minutes is the cut off because I have successfully downloaded many videos in the 19 minute range. Is there any way I can trim the videos on the camera to get them to under 20 minutes so I can download them on my computer or any other solutions?
Thank you!

Accepted Solutions
Tourist
Posts: 2

Re: Videos not downloading

Hi @mattb,
Thank you for the reply! I was just using the cable because I was on vacation and forgot my sd card reader at home. I was using Quik and also just trying to download it on my laptop. I think it was that I was using the cable and it the clip was over 20 minutes long. I ended up just taking 30 second clips from the original footage on my GoPro of it and adding them together.
Thank you!

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All Replies
GoPro
Posts: 1,755

Re: Videos not downloading

Hey @egrella7

 

How are you importing the footage from your camera to your computer? I'd say it's best to use the Quik Desktop App to import the footage.  Have you tried both the method using the cable and the camera and using the SD card reader connected directly to the computer? 

 

 

Tourist
Posts: 2

Re: Videos not downloading

Hi @mattb,
Thank you for the reply! I was just using the cable because I was on vacation and forgot my sd card reader at home. I was using Quik and also just trying to download it on my laptop. I think it was that I was using the cable and it the clip was over 20 minutes long. I ended up just taking 30 second clips from the original footage on my GoPro of it and adding them together.
Thank you!
GoPro
Posts: 1,755

Re: Videos not downloading

Hey @egrella7

 

I'm glad you were able to get it to work. A 20 minute clip should be able to be added to the computer through Quik and the cable. After transferring the footage, can you format your card and make sure your computer is on the latest firmware version? Then try taking a 20 minute test video to see if it can be transferred to the computer successfully.