Videos doesnt get imported to my pc [ New ]

[cooldive44882]

Hey guys. i just injected my sd card in my macbook air witch contains a series of photos and videos taken by my gopro hero 4 session. however only the photos went to my pc. when i go to the GoPro app on my phone i can see the videos so i know they are there. but why they don't get into my pc i have no clue. can anyone tell me what im doing wrong or how i can fix it? thanks in advance.

[aragon1006]

Hi @cooldive44882

How are you viewing the files?

Is it via File Explorer? or through Quik for desktop?

What SD card are you using?

Thanks!
Ej

[cooldive44882]

hi.

i just put the SD card into my macbook, every photo gets imported just not the videos, i use a kingston SD card.

[jayr3438]

Hi @cooldive44882,

Got it. 

Please make sure to use a recommended SD card since Kingston is not listed as recommended SD card. 

That might be the reason. 

Please check this list to know more: https://gopro.com/help/articles/block/microSD-Card-Considerations#list2

Regards,

-Jay