Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Is your GoPro gear up to date? Check to see If it is on our Update page.
Posts: 2

Videos and photos won't open

I had backed up my SD Card into hard drive couple of months back and they won't open anymore (file types are MP4* and JPG*). Same files were opening just fine earlier and was able to upload few of them to gopro cloud and ipad, that still work fine.


Please advise on how to fix those files.


Posts: 12,771

Re: Videos and photos won't open

What are you using to open/play the files?
Posts: 2

Re: Videos and photos won't open

[ Edited ]

I tried using VLC Media Player, GoPro Quik, DaVinci Resolve, Windows Media Player and other video editors. No luck with any of them. :-(

Also tried on ipad, two different windows 7 machines and windows 10.