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Sightseer
Posts: 1
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Videos Showing in Camera but not through the App or Memory Card, GoPro 6 Black

Hi. I have some videos that I can only see in the camera but can't see them in the App or on the laptop. In more details, I recorded several videos today. If I connect through the APP or if I put the memory card in the laptop, I can view some of the files I recorded today but some of them are not appearing. But those files that i can't see, I am able to view them in the camera gallery from the camera. Any idea?

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GoPro
Posts: 12,898

Re: Videos Showing in Camera but not through the App or Memory Card, GoPro 6 Black

Hi @allg223

 

Do you remember the resolution used on these videos?

There's a chance that these are HEVC files and the devices used to playback the videos are not compatible.

 

See HEVC Explained for reference.

 

Thanks!

Ej

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Highlighted
GoPro
Posts: 12,898

Re: Videos Showing in Camera but not through the App or Memory Card, GoPro 6 Black

Hi @allg223

 

Do you remember the resolution used on these videos?

There's a chance that these are HEVC files and the devices used to playback the videos are not compatible.

 

See HEVC Explained for reference.

 

Thanks!

Ej