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%3CLINGO-SUB%20id%3D%22lingo-sub-342306%22%20slang%3D%22en-US%22%3EVideos%20Showing%20in%20Camera%20but%20not%20through%20the%20App%20or%20Memory%20Card%2C%20GoPro%206%20Black%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-342306%22%20slang%3D%22en-US%22%3EHi.%20I%20have%20some%20videos%20that%20I%20can%20only%20see%20in%20the%20camera%20but%20can't%20see%20them%20in%20the%20App%20or%20on%20the%20laptop.%20In%20more%20details%2C%20I%20recorded%20several%20videos%20today.%20If%20I%20connect%20through%20the%20APP%20or%20if%20I%20put%20the%20memory%20card%20in%20the%20laptop%2C%20I%20can%20view%20some%20of%20the%20files%20I%20recorded%20today%20but%20some%20of%20them%20are%20not%20appearing.%20But%20those%20files%20that%20i%20can't%20see%2C%20I%20am%20able%20to%20view%20them%20in%20the%20camera%20gallery%20from%20the%20camera.%20Any%20idea%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-342306%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO6%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Sightseer
Posts: 1

Videos Showing in Camera but not through the App or Memory Card, GoPro 6 Black

Hi. I have some videos that I can only see in the camera but can't see them in the App or on the laptop. In more details, I recorded several videos today. If I connect through the APP or if I put the memory card in the laptop, I can view some of the files I recorded today but some of them are not appearing. But those files that i can't see, I am able to view them in the camera gallery from the camera. Any idea?
GoPro
Posts: 10,106

Re: Videos Showing in Camera but not through the App or Memory Card, GoPro 6 Black

Hi @allg223

 

Do you remember the resolution used on these videos?

There's a chance that these are HEVC files and the devices used to playback the videos are not compatible.

 

See HEVC Explained for reference.

 

Thanks!

Ej