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Tourist
Posts: 2

Video won’t transfer to iPhone stating not enough memory.

I’ve been trying to transfer videos from my hero 6 to my iPhone xs. I’ve transferred some, but I’ve had a problem. It comes up within app not enough memory when there is over a 150 gig available. After clicking ok it then continues to try importing video to my phone. At the end it then states unable to unknown error. It is not a different format from others as it’s part of the same video.
Please help
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GoPro
Posts: 13,047

Re: Video won’t transfer to iPhone stating not enough memory.

Hello @bluedusk83731. Is this true for any video that you try to import through GoPro App, that is, no matter what the resolution is? Do photos transfer fine? It would help to see a screenshot of the error message/notification that you are getting. Thanks!

Highlighted
Tourist
Posts: 2

Re: Video won’t transfer to iPhone stating not enough memory.

Yeah I have a few. How do you attach them so you can see? There is no option to attach?
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GoPro
Posts: 15,807

Re: Video won’t transfer to iPhone stating not enough memory.

 

Hi @bluedusk83731

 

You may click on the picture icon found at the top part of the reply box.

 

Thanks!

Ej