11-21-2019 01:58 AM
Have experienced this a few times and not sure what's going on.
The camera seems to tear/split the footage, then the camera usually hangs and I've got to power it off and on again.
Camera has latest firmware and using a 256gig Samsung Evo Plus SD card.
The attached image shows it somewhat, the right side of the image is a small amount of the video looping, while the left side is showing the "live" footage
Any ideas what's going on?
11-21-2019 09:11 AM
Make sure that you've formatted your SD card in the camera before use, this is an important step as it sets your card up to use the exact format that the camera uses.
There's been reported issues with people using the Samsung evo plus card in a GoPro. Even though it's supposed to be just a rebranded Evo Select, however I only use the Evo Select cards and I've never had an issue.
Basically what you're seeing isn't tearing (tearing would show live video on both sides), what you're seeing is part of the EIS info stuck in the buffer.
So I would do a manual update of your camera (manual, not via the app) you can follow this instructional video here:
Then I would format your memory card in the pc (after backing up any important data)and run a scandisk/chckdisc on the memory card to look for errors, before putting it in your camera and format it again in your camera.
You can also try disabling the EIS (hypersmooth) you shouldn't actually need it underwater as the water offers enough resistance to counter any shake.
If the image issues you see below continue, try using a different SD card to see if the issue persists.